A guest post by Jason Miller of Zoomerang .
Listening effectively to your customers can be a very insightful experience. The better you are at listening; the better you can understand your customers’ wants and needs. Do you wonder what your customers are saying about your product or service across the web?
With the rise, and seemingly universal adoption, of social media among consumers, businesses can now listen in on conversations regarding their products and services—if they have the right tools. Although you cannot control these discussions, you can monitor them and respond accordingly.
Here are five free tools to include in your social media listening tool belt:
1. Social Mention : A site that offers real-time social media search and analysis. It’s very ea...
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